Shipping policy

Where we ship

We ship within the United States only, to all 50 states.

We don't ship internationally yet. If your address is outside the US, you won't be able to complete checkout — we'd rather tell you that up front than take your money and disappoint you.

Processing time

Orders are processed within 1–2 business days of being placed. Orders placed on weekends or public holidays begin processing the next business day.

Shipping options and cost

• Free Standard Shipping — Free. Estimated 5–9 business days.
• Express Insured Shipping — $4.99. Estimated 3–5 business days.

Both options include tracking. Express Insured additionally covers loss in transit.

Delivery estimates are estimates, not guarantees. They begin from dispatch, not from when you place the order, and they exclude weekends and public holidays.

Tracking

You'll receive a tracking number by email once your order ships. Tracking can take 24–48 hours to show its first scan — this is normal and doesn't mean anything is wrong.

If your tracking hasn't updated in 7 days, email support@lumoralamp.com and we'll chase it.

Incorrect addresses

Please check your shipping address carefully at checkout. If a parcel is returned to us because the address was wrong or incomplete, we'll happily resend it once you've covered the reshipping cost.

If you spot a mistake, email us immediately — if the order hasn't shipped, we can usually fix it for free.

Lost or stolen parcels

If tracking shows delivered but you don't have your parcel, check with neighbours and your building's mail area first, then contact us. We'll open a claim with the carrier. Parcels sent with Express Insured Shipping are covered for loss; standard shipments are subject to the carrier's own claims process.

Split shipments

Multi-lamp bundles may occasionally arrive in more than one parcel. If part of your order arrives and the rest hasn't within 5 business days, get in touch.