Refund policy

The 30-day window

We want you to be happy with your Lumora lamp. If you're not, you have 30 days from the day your order is delivered to return it.

You may return any item within 30 days of delivery for a full refund of the purchase price. The item must be in resalable condition: undamaged, complete with the remote, cable and any included accessories, and in its original packaging where possible.

You do not need to give a reason. If the lamp simply isn't what you hoped for, that is a valid return.

How to start a return

Email support@lumoralamp.com with:

• Your order number
• Which item you're returning
• If the item is faulty or damaged, a photo or short video showing the problem

We reply within 1–2 business days with return instructions and an address. Please don't send anything back before you've heard from us — returns sent without instructions can be lost, and we may not be able to refund them.

Who pays return shipping

If the item arrived damaged, faulty, or is not as described: we cover the cost. We will either send a free replacement or refund you in full, whichever you prefer. In many cases we won't ask you to ship the item back at all.

If you changed your mind: you cover return postage. We recommend a tracked service, as we can only refund items we actually receive.

Refunds

Once your return arrives and has been checked, we process the refund within 3 business days. Refunds go back to your original payment method. Depending on your bank or card issuer, it can take a further 5–10 business days to appear on your statement.

Original shipping charges are refunded when the return is our fault. For change-of-mind returns, the original shipping charge is not refunded.

Bundles

Multi-lamp bundles are sold as a single item at a bundle price. To return a bundle for a full refund, all lamps in that bundle must be returned. If you keep part of a bundle, we refund the difference between what you paid and the standard single-unit price of the lamps you kept.

Damaged or missing on arrival

Contact us within 7 days of delivery with photos. We'll replace it or refund it. You will not be asked to pay return postage.

Cancelling an order

If your order hasn't shipped yet, email us and we'll cancel it and refund you in full. Once an order has shipped, it must be handled as a return.

EU and UK customers

If you are in the EU or UK, you have a statutory right to cancel within 14 days of receiving your order, without giving a reason. Our 30-day policy above is offered in addition to that right and does not replace it. Nothing in this policy affects your statutory consumer rights.

Questions

Email support@lumoralamp.com. A person reads every message.