Where's my order?
Every Lumora order ships with tracking. You'll get a tracking number by email as soon as your parcel leaves our fulfilment centre — usually within 1–2 business days of ordering.
To track your parcel, open that email and click the tracking link. If you can't find the email, check your spam folder first, then email us and we'll resend it.
Can't find your tracking number?
Email support@lumoralamp.com with the email address you ordered with, or your order number if you have it. We'll dig it out and send it over — usually within one business day.
Tracking says "no information available"
This is normal for the first 24–48 hours. A tracking number is created the moment a label is printed, but nothing shows up until the carrier physically scans the parcel into their network. Give it two days.
Tracking hasn't moved in a week
Occasionally a parcel sits without scanning. Email us and we'll chase the carrier on your behalf. If it's genuinely lost, we'll replace it or refund you — you won't be left arguing with a courier.
Tracking says delivered but nothing arrived
Check with neighbours, your building's mail room, and any safe place the courier might use. Parcels are occasionally scanned as delivered a few hours before they actually arrive.
If it still hasn't turned up after 24 hours, contact us and we'll open a claim.
How long should it take?
- Free Standard Shipping: an estimated 5–9 business days
- Express Insured Shipping: an estimated 3–5 business days
These run from dispatch, not from when you placed the order, and they exclude weekends and public holidays. We currently ship within the United States only.
Still stuck?
Email support@lumoralamp.com. A person reads every message and we reply within 1–2 business days.